Refund Policy

Effective date: October 21, 2026

Payments for HuddleShift purchases made on our website are processed by Paddle.com, our online reseller and Merchant of Record. Paddle handles all refunds for these purchases.

14-day refund window. If you are not satisfied with a HuddleShift subscription bought on our website, you can request a full refund within 14 days of the transaction date, for any reason. This applies to your first payment and to each renewal payment.

How to request a refund. Visit paddle.net, look up your order with the email you used at checkout, and submit a refund request. You can also use the link in your Paddle receipt email. If you need help, contact us at support@huddleshift.com and we will assist.

After a refund. Once a refund is issued, your workspace returns to the Free plan. Your data is kept; features and employees beyond Free plan limits are frozen, not deleted.

Cancelling. You can cancel at any time from your account's billing page or via paddle.net. Cancellation stops future renewals; you keep paid features until the end of the current billing period.

App store purchases. Subscriptions bought inside the iOS or Android app are sold by Apple or Google. Request those refunds from Apple (reportaproblem.apple.com) or Google Play under their policies.

This policy does not affect your statutory consumer rights. Paddle's own Refund Policy also applies to website purchases.